Frequently Asked Questions
If you’ve already hit place order, please email us at firstname.lastname@example.org as soon as possible so we can update your cart.
For orders within Australian Metropolitan regions, expect your item in 1-2 Business days, for rural and remote locations, please allow up to 3 Business days.
For all international customers please allow 3-5 Business days.
**Please note: Due to COVID-19 shipping times within Australia and internationally may be delayed, please check to see if the carrier is experiencing any current delays. Locally we use Australia Post, for international orders we use DHL Express ***
Unfortunately, no. We are an entirely online platform. All items are shipped from Melbourne, so if you place your order before 1pm, you will receive it the following business day.
If you order has not yet been processed, you may email us at email@example.com for a full refund. If your item has been processed and ship, our normal returns policy applies.